IT Applications Support

We are looking for a detail-oriented and proactive IT Applications Support Specialist to manage, troubleshoot, and enhance our software applications. The role involves providing technical support to end-users, collaborating with development teams, and ensuring smooth operation of applications across departments.

Key Responsibilities • Manage Level 1 and Level 2 support for applications • Diagnose and resolve application issues raised by users within defined SLAs • Maintain documentation of common issues and solutions in the knowledge base • Coordinate with vendors and internal teams for escalations and fixes • Assist with software rollouts, upgrades, and patches • Conduct training sessions for end-users when needed • Monitor application performance and generate periodic health reports Required Skills & Expertise • 4 - 5 years of experience in application support or IT service management. • Familiarity with ticketing tools (e.g., ServiceNow, Jira). • Knowledge of SQL, APIs • Strong problem-solving and communication skills • Proven experience in supporting IT projects in the BFSI sector (Preferred) Educational Qualifications Bachelor’s degree in Computer Science, Information Technology, or a related field